Listening Post
Insights, observations and news
There are many different areas were a helpline can measure the quality of its service. more
The value of sharing your impact report more
What happens when there is no wi-fi or a tv screen to share your powerpoint slides more
Our new Suicide Prevention Guide: Understand, Respond and Support is available to download. more
Has the cost of living crisis had an impact on volunteer recruitment? more
Small changes to bring more light into our day to day practice more
Here we go again...another year and perhaps another new start? I'm a big fan of New Years....love the festive feel, the idea we can start afresh even if we carry on doing all the b... more
Personification, Onomatopoeia, Imagery, Metaphors are just a few examples of literacy devices. Why did we then decided to use Alliteration for our course titles more
Ever wondered the benefits of self care? more
How can a helpline worker shine a light for a caller more