Listening Post

Insights, observations and news


 

at a time


Five Fs of Responding

In a moment these responses can happen to an individual. We may fight or flight, but did you know there are other responses as well?   more  

Words have Power

Personification, Onomatopoeia, Imagery, Metaphors are just a few examples of literacy devices. Why did we then decided to use Alliteration for our course titles  more  

Why is self care so important

Ever wondered the benefits of self care?   more  

Boom, sparkle, pop, fizz...

How can a helpline worker shine a light for a caller  more  

Managing Boundaries

We can sometimes struggle to maintain positive healthy boundaries in work and at home.   more  

Taking off the training wheels

Its time to take off the training wheels. We've spent the last few months developing our courses and are now ready to invite participants. Our aim is to provide an engaging, intera...  more  

How to hijack the hijack

Ever felt under siege? Often when making decisions its hard to separate the emotion from the logic. Here are some useful questions to consider if you are struggling with a decision...  more  

The tiny kernel finally popped!

Welcome to our new website, new company and old values. Bringing together over fifteen years of training delivery into one place.   more