Listening Post
Insights, observations and news
Who wants boring powerpoint slides as the only option to deliver content. We all need new, engaging content, ideas, methods to enable learners to absorb concepts and knowledge. more
A sense of community is important to feel connected. Helplines often offer a connection for those who are isolated or lonely but we also need to look after the ones delivering the ... more
Just one of the questions we can ask anyone who might share they have suicidal thoughts. more
There is mounting evidence about all the positive things laughter can do for our mental and physical health. more
Its important to consider how we respond to callers. Reflecting on your practice can build your resilience. If we work on ourselves, help ourselves we can continue to help others. more
An effective self-care plan should be tailored to your life and your needs. It needs to be something created by you, for you. more
The first month of the new year can be positive, exciting or challenging and sad. It really does depend on what is happening for you. more
It can be helpful to consider your responses before you commence on a service. Callers can often ask questions that may cross a boundary. more
Here we go again...another year and perhaps another new start? I'm a big fan of New Years....love the festive feel, the idea we can start afresh even if we carry on doing all the b... more
Is there a place to go when you want to further your skills in responding? more